The leading online gaming provider, Stars Group, has been forced to apologize after a tumultuous shutdown of the FOXBets service that left customers blocked and unable to play without warning over the weekend.
All of Stars Group’s major real money apps stopped working, such as FOXBet Sportsbook, PokerStars, and Stars Online Casino, and this had side effects for the company’s major partners, the Odawa Indians of Little Traverse Bay. and Mount Airy. Casino Resort.
Customer concerns began to affect social media last Friday morning with complaints about the closure of the site.
Okay, now I’m VERY WORRIED … I have some future READING going at a great pace … if @FOXBet just falls off the face of the earth … what? pic.twitter.com/YIDd1sY1Nj
– QC (@ QC_2020) February 5, 2022
Social media is increasing pressure on Stars Group
On Saturday, pressure had risen amid serious concerns from customers who remained in the dark.
PokerStars canceled weekend poker tournament events in Pennsylvania, New Jersey and Michigan.
Live stream of foxbet technical support “we’ll be back soon”, don’t be scared … #foxbet #gamblingtwitter pic.twitter.com/9dwNksDfJS
– Capital of the Titanic (@revengebets) February 5, 2022
Speculation and rumors engulfed Twitter with stories of Russian cyberattacks, bankruptcy outlets and even parent company Flutter Entertainment interfering in FOXBet’s rating before the Super Bowl flooded the site.
Yes. It’s getting ridiculous. Without any transparency, either. It looks like a cyberattack
– Mehoff (@ M3H0FF) February 6, 2022
FOXBets breaks the wall of silence
The wall of silence was finally broken when FOXBets vice president of communications Eddie Motl contacted to speak to reporters.
“Right now, our sites are down due to an unscheduled maintenance issue and our technical team is working hard to get them back up and running as soon as possible,” Motl explained.
“Customers in all sectors (FOXBet Sportsbook, PokerStars and Stars Casino) can still manage their accounts.
“We do not anticipate any impact on customer account balances. We thank customers for their patience and apologize for the inconvenience.”
In addition, with a big sigh of relief for many, the vice president also clarified that the unplanned maintenance issue was not related to a cyberattack or data breach.
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